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The City of Indianapolis/Marion County was looking to improve service and access when citizens request city services. A web-based interface was developed which allows citizens to enter a service request or check on the status of an existing request 24 hours a day. The application guides the citizen through choosing a request type based on street or building address. Based on this entry, the verification of jurisdiction and proper routing of the request is determined. Requests can be submitted anonymously or with identifying information. Once submitted, the request is directly routed to the appropriate work management system, thus automating the request process and lowering resolution times. Public response has been tremendously positive since the inception of the website.



Read more about this project at www.igic.org/realworld/govreqindy.html

Lake County needed to address the requirements of the national NPDES Stormwater Program relating to non-agricultural sources of storm water discharges. The County created and funded a Municipal Separate Storm Sewer System (MS4) water quality program with a GIS environment in mind. By utilizing GIS technology to control all of its data pertaining to the program, important issues of when, how, how much, and where water comes from and goes can be addressed. The success of the management system is now being considered for part of a legislative model, to provide a funding source for similar GIS programs across the state. Additionally, the first round of IDEM MS4 audits was so successful and organized, the Lake County Surveyor’s office was awarded the NPDES 2010 Storm Water Phase II certificate of recognition.









Read more about this project at www.igic.org/realworld/envirlake.html