The City of Indianapolis/Marion County was looking to improve service and access when citizens request city services. A web-based interface was developed which allows citizens to enter a service request or check on the status of an existing request 24 hours a day. The application guides the citizen through choosing a request type based on street or building address. Based on this entry, the verification of jurisdiction and proper routing of the request is determined. Requests can be submitted anonymously or with identifying information. Once submitted, the request is directly routed to the appropriate work management system, thus automating the request process and lowering resolution times. Public response has been tremendously positive since the inception of the website.

Read more about this project at